Frequently Asked Questions


collapse 1. What is Swatchbuilder?

Swatchbuilder™ is a web-based interactive virtual room designer that you can easily customize with your brand and products and then insert onto your company's website. Your customers will be able to use the virtual designer from the comfort of their own home and "see" your products in real room scenes. This will help them make better buying decisions. Because after all, people buy what they can see.

collapse 2. How do I get started? How long will it take?

Getting started is easy! Basic set up will take only a few minutes:

  1. Select a package and create your account
  2. Personalize your application options in your admin dashboard
  3. Receive your source code
  4. Embed your code into your web page
  5. Dazzle your customers and sell more products!

collapse 3. What if I forgot My Dashboard password?

Click My Dashboard and then click “Forgot my password.” Enter your email address and we’ll reset your password and send you a new one.

collapse 4. How secure is Swatchbuilder?

Swatchbuilder is a secure, hosted solution that does not pose any known risk to your site or its visitors. The setup of your account and the actual billing comply with Verisign communications and commerce regulations.

collapse 5. What is the contract time frame? Are we locked in for a certain period of time?

There is no contract timeframe. It is a monthly license agreement so if you are not happy with the results you can imply cancel the service. If you’re billing date is the 1st of every month and you cancel on the 2nd, you would still be billed for the entire month.

collapse 6. How much does it cost?

Swatchbuilder comes in two affordable packages

collapse 7. Are there other fees that we would need to pay before setting up our account or posting this on our website?

If you would like to add your own products and/or room scenes to your Swatchbuilder, you will incur additional one-time fees. Adding an additional domain license is a cost of $99/month. You may refer to our pricing page for more details.

collapse 8. What features are included in each package?

Our two pricing packages outline what’s included at each level.

collapse 9. What level of customization in design is possible with Swatchbuilder?

The purpose of ‘My Dashboard’ is for you to make any possible design changes you want. What you see is what you get! You can change the page orientation, layout, header, color theme, lead generation settings, default products, etc.

collapse 10. Can I make my own visualizer skin (background image)?

Currently, we offer 4 visualizer skins. If you have a skin suggestion (image and/or colors), please email them to support@swatchbox.com and we would be more than happy to consider them for our next release!

collapse 11. Is this only web-based? Can we make CDs of this app?

Yes, it is only offered as a hosted solution. No, we won’t be making Swatchbuilder CDs. We do not offer Swatchbuilder as a downloadable application either.

collapse 12. Do you offer a free trial period?

We don't currently offer a free trial. Sign up at the bottom of any page to receive our special promotions! Swatchbuilder customers pay month-to-month and can freeze accounts or cancel at any time.

collapse 13. Do I have to host Swatchbuilder?

Nope. Swatchbuilder is a web-based application that we host and maintain. It's a SaaS application (Software as a Service).

collapse 14. Does Swatchbuilder have certain software requirements?

Swatchbuilder uses Adobe Flash Player 10, so your clients will need to have this version in order for Swatchbuilder to work as it was designed. If you need to download Adobe Flash Player 10 you may do so here: Download Adobe Flash Player 10. Swatchbuilder works on all operating systems and most browsers.

collapse 15. Can I put Swatchbuilder on multiple domains?

Yes. The Swatchbuilder license agreement is for a single domain; however, we offer additional domain licenses for $99/each per month.

collapse 16. What products are included in Swatchbuilder?

Currently we have generic swatches of the following products:

  • Cabinet Colors
  • Countertops
  • Flooring
    • Area Rugs
    • Carpeting
    • Ceramic Tile (with grout colors)
    • Hardwood
    • Laminate
    • Linoleum
    • Vinyl
  • Garage Doors
  • Paint Colors
  • Roofing
  • Wall Coverings

collapse 17. What room scenes and exterior images are included in Swatchbuilder?

Currently we have the following options to choose from:

  • Bathrooms
  • Dining Rooms
  • Foyers
  • Hallways
  • Home Exteriors
  • Home Gym
  • Kids’ Rooms
  • Kitchens
  • Living Rooms
  • Offices

collapse 18. How many products/room scenes can I upload?

There is no limit to the number of products you can upload. We do limit the number of room scenes that are available within your visualizer to the number specified in your package. So if you have the Lite package, you may have 5 Sample Room Scenes available at any time. For the Standard package, you may have 35.

collapse 19. How will this purchase show up on my credit card statement?

When you first purchase Swatchbuilder, you may find 2 transactions on your credit card statement under the name Swatchbox Tech Inc, depending on any Additional Options you purchased. Any Additional Options will be charged the day of your purchase (one-time charge). The monthly subscription fee will be processed the following day. To learn more about Swatchbox Technologies, please visit www.swatchbox.com.

collapse 20. Can I have a copy of the privacy policy?

Absolutely. You can find our privacy policy on our website.