Frequently Asked Questions


1. What is Swatchbuilder?

Swatchbuilder™ is a web-based interactive virtual room designer that you can easily customize with your brand and products and then insert onto your company's website. Your customers will be able to use the virtual designer from the comfort of their own home and "see" your products in real room scenes. This will help them make better buying decisions. Because after all, people buy what they can see.

2. How do I get started? How long will it take?

Getting started is easy! Basic set up will take only a few minutes:

  1. Select a package and create your account
  2. Personalize your application options in your admin dashboard
  3. Receive your source code
  4. Embed your code into your web page
  5. Dazzle your customers and sell more products!

3. What if I forgot My Dashboard password?

Click My Dashboard and then click “Forgot my password.” Enter your email address and we’ll send you your password.

4. How secure is Swatchbuilder?

Swatchbuilder is a secure, hosted solution that does not pose any known risk to your site or its visitors. The setup of your account and the actual billing comply with Verisign communications and commerce regulations.

5. How much does it cost?

Swatchbuilder comes in two affordable packages.

6. What features are included in each package?

Our two pricing packages outline what’s included at each level.

7. Do you offer a free trial period?

We don't currently offer a free trial. Swatchbuilder customers pay month-to-month and can freeze accounts or cancel at any time.

8. Do I have to host Swatchbuilder?

Nope. Swatchbuilder is a web-based application that we host and maintain. It's called an SaaS application (Software as a Service).

9. Does Swatchbuilder have certain software requirements?

Swatchbuilder uses Adobe Flash Player 10, so your clients will need to have this version in order for Swatchbuilder to work as it was designed. If you need to download Adobe Flash Player 10 you may do so here: Download Adobe Flash Player 10. Swatchbuilder works on all operating systems and most browsers.

10. Can I put Swatchbuilder on multiple domains?

Yes. The Swatchbuilder license agreement is for a single domain; however, we offer additional domain licenses for $99/each per month.

11. What products are included in Swatchbuilder?

Currently we have generic swatches of the following products:

  • Cabinet Colors
  • Countertops
  • Flooring
    • Area Rugs
    • Carpeting
    • Ceramic Tile (with grout colors)
    • Hardwood
    • Laminate
    • Linoleum
    • Vinyl
  • Garage Doors
  • Paint Colors
  • Roofing
  • Wall Coverings

12. What room scenes and exterior images are included in Swatchbuilder?

Currently we have the following options to choose from:

  • Bathrooms
  • Dining Rooms
  • Foyers
  • Hallways
  • Home Exteriors
  • Home Gym
  • Kids’ Rooms
  • Kitchens
  • Living Rooms
  • Offices

13. How many products/room scenes can I upload?

There is no limit to the number of products and/or room scenes you can upload. However, we do limit the number of products/room scenes that are available within your visualizer to the number specified in your package. So if you have the Lite package, you may have 2 Product Categories and 5 Sample Room Scenes available at any time. For the Standard package, you may have 5 and 35, respectively.

14. Can I make my own visualizer skin (background image)?

Currently, we offer 4 visualizer skins. If you have a skin suggestion (image and/or colors), please email them to support@swatchbox.com and we would be more than happy to consider them for our next release!

15. How will this purchase show up on my credit card statement?

When you first purchase Swatchbuilder, you may find 2 transactions on your credit card statement under the name Swatchbox Tech Inc, depending on any Additional Options you purchased. Any Additional Options will be charged the day of your purchase (one-time charge). The monthly subscription fee will be processed the following day. To learn more about Swatchbox Technologies www.swatchbox.com.

16. Can my customers or website visitors upload their own room scene(s)?

Currently we do not offer this feature for the Lite & Standard Packages, but it will be included in future releases so stay tuned!